Findus Sverige AB is part of Nomad Foods, the largest frozen food company in Europe. With more than 8,000 employees in 22 different European countries, Nomad Foods has a turnover of over €3 billion. Nomad Foods' portfolio include leading brands like Birds Eye, Iglo, Findus, Goodfella's, Aunt Bessie's and Green Cuisine. Our purpose is to serve the world with better food and to our office in Malmö, we would like to welcome a new Customer Service Coordinator to our Nordics Customer Service & Logistics team.
Our Customer Service and Logistics team is a part of our Nordics Planning and Logistics function and we are currently 20 colleagues located across the Nordics in Malmö, Oslo, and Espoo. We are now looking forward to welcoming a new Customer Service Coordinator to our office in Mamö. In this role, you are working with sales orders, planning, logistics, and customer requirements, in collaboration with our customers. Your contact points will be both internal, like sales, planning, quality, finance, but also external like warehouse operators and transport companies. You are expected to coordinate tasks between departments and stakeholders and a high level of ability to solve problems and being service minded is needed to ensure a good result.
Together with the Planning team, we are responsible for all activities within customer service, logistics, customs, inventory, transport, master data, demand planning and supply planning. The Planning & Logistics team play a key role in our S&OP process and is actively engaged with all our suppliers and customers in securing service and securing the right stock at the right time.
In this role, you will be responsible for handling customer service tasks, which also includes other operational tasks within logistics and claim handling.
Responsibilities and Accountabilities:
- Communication with customer for order handling, the status and delivery of orders, and invoicing
- Making sure we have executable sales orders to customers (from order to cash)
- Solving claims together with our customers
- Managing operational tasks and transport coordination from warehouse to customers
- Maintain and develop working processes, suggest improvements
- Documentation of Order to Cash workflow according to Sarbanes-Oxley (SOX)
- Work to maintain highest possible Service Level
- Educate and help colleagues
- Coordinate quality queries both internally and externally
- Work to adapt and continuously improve our way of working in Customer Service
- Identify best practices and highlight deviations to improve our customer delivery processes, standardize and work on simplification where possible
- Strong cooperation and alignment with all departments, working on stakeholder management, both internal and external
- Maintain and develop working processes and working instructions, to always strive for improvements, efficiency, and cost avoidance
Requirements:
- University/College degree education
- Native in Swedish language, and fluent in English language (written and verbal), good communication skills in the Danish language is desirable
- Background within Supply Chain and a minimum of 3 years of experience in similar roles (Customer Service, Logistics, Supply Chain)
- Experience with SAP, or other ERP system, is highly desirable
- Good level of knowledge within Excel
A high level of ability to solve problems, being service minded and analytical, is needed to ensure a good result. You are expected to coordinate tasks between departments and stakeholders. To make the job more successful, a strong sense for good communication is key to keep our customers, partners, and stakeholders satisfied.
If you have a background working in customer service, are a quick learner, team player and highly motivated in joining a fast-paced industry in a multinational environment, please send your application in English following the link below.
About the Position
This is a temporary position to cover for a 2-year study leave for one of our team members, and we would like for you to start as soon as possible, but understand that there might be a notice period.
To manage the work/life balance, we meet at the office a few days a week, within normal office hours, but will let you manage your time/place as much as possible.
We are looking forward to your application before 26th May, but we welcome your application as soon as possible. Please note that we are continuously screening applicants and might fill the position before the last day.
For questions about this position, please contact recruiting manager Daniel Buza-Vidas at daniel.buza-vidas@se.findus.com, or HR Manager Johanna Stenholm, johanna.stenholm1@no.findus.com.
Start date: As soon as possible with regards to notice period
Location: Malmö, Sweden
